Why don’t you accept returns, refunds, or exchanges?
What do I do if my order is incorrect or damaged?
What happens if I provided a wrong address?
What happens if my package is lost in transit?
www.jaalco.com operates www.jaalco.com and may operate other websites. It is www.jaalco.com policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, www.jaalco.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. www.jaalco.com purpose in collecting non-personally identifying information is to better understand how www.jaalco.com visitors use its website. From time to time, www.jaalco.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
www.jaalco.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.jaalco.com blogs/sites. www.jaalco.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Certain visitors to www.jaalco.com websites choose to interact with www.jaalco.com in ways that require www.jaalco.com to gather personally-identifying information. The amount and type of information that www.jaalco.com gathers depends on the nature of the interaction. For example, we ask visitors who sign up at www.jaalco.com to provide a username and email address. Those who engage in transactions with www.jaalco.com are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, www.jaalco.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with www.jaalco.com. www.jaalco.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
www.jaalco.com may collect statistics about the behavior of visitors to its websites. www.jaalco.com may display this information publicly or provide it to others. However, www.jaalco.com does not disclose personally-identifying information other than as described below.
www.jaalco.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on www.jaalco.com behalf or to provide services available at www.jaalco.com websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using www.jaalco.com websites, you consent to the transfer of such information to them. www.jaalco.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, www.jaalco.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when www.jaalco.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of www.jaalco.com, third parties or the public at large. If you are a registered user of an www.jaalco.com website and have supplied your email address, www.jaalco.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with www.jaalco.com and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. www.jaalco.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. www.jaalco.com uses cookies to help www.jaalco.com identify and track visitors, their usage of www.jaalco.com website, and their website access preferences. www.jaalco.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using www.jaalco.com websites, with the drawback that certain features of www.jaalco.com websites may not function properly without the aid of cookies.
If www.jaalco.com, or substantially all of its assets, were acquired, or in the unlikely event that www.jaalco.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of www.jaalco.com may continue to use your personal information as set forth in this policy.
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by www.jaalco.com and does not cover the use of cookies by any advertisers.
Although most changes are likely to be minor, www.jaalco.com may change its Privacy Policy from time to time, and in www.jaalco.com sole discretion. www.jaalco.com encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a www.jaalco.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Welcome to www.jaalco.com. This website is operated by Your Company Name. Throughout the site, the terms “we”, “us” and “our” refer to www.jaalco.com.
By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone for any reason at any time.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
If you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
Questions about the Terms of Service should be sent to us at info@jaalco.com.
Hello, dear customer! We appreciate your business and want to make sure our policies are clear. Here’s what you need to know:
All sales are final. We do not offer refunds, returns or exchanges. All products are made-to-order and we cannot process returns or exchanges. Please see our FAQ for more information.
If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support at info@jaalco.com with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at info@jaalco.com, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
If your order status shows “Delivered” and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. www.jaalco.com is not responsible for lost or stolen packages.
Packages that are ‘Refused’ or ‘Returned to Sender’ will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are not eligible for a refund. Please be sure to verify your shipping address is correct before placing your order.
Once an order has been submitted, we are unable to edit or cancel that order. If you need to change a ‘ship to’ address or cancel an order, please notify customer support immediately after placing the order at info@jaalco.com. However, we can offer no guarantee of these changes and the customer will be liable for the order regardless. If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. www.jaalco.com is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at info@jaalco.com.
www.jaalco.com reserves the right to change our return policy without notice.
Orders shipped within the USA will typically arrive within 8-15 business days. During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA) may take up to 4-6 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 10 weeks to arrive.
Orders will typically ship within 3 to 7 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.
International orders (outside of the USA) may take up to 4-6 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 10 weeks to arrive.
Please check the tracking on your package. If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. www.jaalco.com is not responsible for lost or stolen packages.
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods (shipping is not refundable).
You'll receive a one time email when this product arrives in stock. We will not share your address with anybody else.